Shipping Policy

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At Viprix, we aim to deliver your skincare products safely and conveniently. Please review our shipping guidelines below.

1. Order Processing

Orders are processed within 1–2 business days after successful order confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive shipping and tracking details via your registered contact information.

2. Delivery Time

Standard delivery usually takes 3–7 business days after dispatch.
Delivery timelines may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.
Remote and hard-to-reach locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Any applicable free-shipping offers will be clearly mentioned on the website.

4. Order Tracking

Once your order is shipped, you can track it using the tracking information provided through SMS, email, or other registered communication channels.

5. Delivery Delays

While we work with our logistics partners to deliver orders on time, delays may occasionally occur due to:

Weather conditions
Transportation disruptions
Public holidays
Incorrect or incomplete address details
Courier-related issues
Other circumstances beyond our control

6. Incorrect Address

Please ensure that your shipping address, phone number, and other delivery details are correct before placing your order.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

7. Damaged or Tampered Package

Please check your package at the time of delivery. If the package appears damaged, opened, or tampered with, please contact us as soon as possible with photographs/videos of the package and order details.

8. Non-Delivery

If your order shows as delivered but you have not received it, please contact us promptly so we can coordinate with the delivery partner and investigate the issue.