Last Updated: [Add Date]
At Viprix, we want you to have a smooth shopping experience. Please read the following policy carefully before placing your order.
1. Return Eligibility
Due to the nature of skincare and personal-care products, returns may not be accepted once a product has been opened or used.
A return or replacement may be considered if:
- You received the wrong product.
- The product was damaged during delivery.
- The product is defective or has a manufacturing issue.
- The package was delivered with missing items.
The product should be unused, unopened, and in its original packaging wherever applicable.
2. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Clear photographs of the product
- Photographs of the outer packaging
- A short description of the issue
- Unboxing video, if available
Our team will review the request and, where applicable, arrange a replacement or other appropriate resolution.
3. Non-Returnable Products
For hygiene and safety reasons, the following may not be eligible for return once delivered:
- Opened skincare products
- Used products
- Products with damaged or removed seals
- Products without their original packaging
- Products damaged after delivery due to improper handling or storage
- Products purchased under a final-sale or non-returnable offer
4. Refunds
If a refund is approved, it will generally be processed after the returned product or supporting information has been reviewed.
Approved refunds will be issued to the original payment method, wherever possible.
The time taken for the refund to reflect in your account may depend on your bank or payment service provider.
5. Cancellation
Order cancellation requests should be made before the order is dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
6. Exchange / Replacement
Where an eligible product is damaged, defective, or incorrectly delivered, Viprix may offer a replacement subject to product availability.
If the same product is unavailable, an appropriate refund or alternative resolution may be offered.
7. Return Shipping
If the return is approved because you received a damaged, defective, or incorrect product, Viprix may arrange or reimburse the applicable return shipping, subject to verification.
Returns for reasons not covered by this policy may not be eligible for shipping reimbursement.
8. Refund Delays
If your refund has been approved but has not yet appeared in your account, please first check with your bank or payment provider.
If you still do not receive the refund, contact us with your order and refund details.
9. Contact Us
For return, replacement, cancellation, or refund-related queries, please contact us:
Email: [Your Email Address]
Phone/WhatsApp: [Your Contact Number]
Viprix — Pure Care, Global Standard.
